The delivery time depends on your place of residence, shipping method and the availability of the product. In general, we ensure that your order is shipped within 2 working days. You will receive a confirmation once the package is on its way.

No, at NOVELIQ we keep it simple: free shipping for all orders within the Netherlands and Belgium. We cover the costs, so you can shop worry-free.

You can track your package via the Track your order page. Here you simply fill in your email address and order number to view the status of your order.

It may take a few hours for the tracking information to be updated. This is because the shipping partner needs to process the information first. Please wait a few hours and try again. Delays can sometimes occur.

Yes, of course! At NOVELIQ you have 30 days to return your order. Make sure the product is in its original condition and packaging. More information can be found on our page Return Policy.

To return a product, follow these simple steps: 1. Visit our Returns Policy page for instructions. 2. Make sure the item is in its original packaging and undamaged. 3. Use a Track & Trace code for the return shipment. You are responsible for the shipment until we receive the item.

We take your privacy and security very seriously. NOVELIQ uses advanced SSL security technology to fully protect your payment information. So you can shop with peace of mind.

Do you have any questions? Our customer service team will be happy to help you. You can reach us by email: info@noveliq.nl